Policies
Shipping & Returns
We want your tea to arrive quickly and in perfect condition. Below you'll find full details on our delivery options and our returns process.
Delivery
Shipping Information
Nepal Domestic
| Service | Timeframe | Cost |
|---|---|---|
Standard Delivery Free over Rs. 3,000 | 3–5 business days | Rs. 150 |
Express Delivery Kathmandu Valley only | 1–2 business days | Rs. 300 |
Orders placed before 3:00 PM NPT on weekdays are dispatched the same day. Orders placed on weekends or public holidays are dispatched on the next business day.
International
| Region | Timeframe | Cost |
|---|---|---|
| South Asia (India, Sri Lanka, Bangladesh) | 10–14 business days | Rs. 800 |
| Asia Pacific (Singapore, Hong Kong, Australia) | 14–21 business days | Rs. 1,500 |
| Rest of World (Europe, Americas, Middle East) | 21–30 business days | Rs. 2,000 |
International delivery times are estimates and may vary due to local customs processing. Import duties or taxes, if applicable in your country, are the buyer's responsibility. We ship with a declared customs value matching the order total.
Returns
Returns & Refunds
Return Window
You may return eligible items within 7 days of delivery. The return window begins from the date shown on your delivery confirmation.
Eligible Items
Items must be unopened and in their original, undamaged packaging to qualify for a return. We cannot accept returns on any opened tea products for hygiene and food safety reasons.
Non-Returnable Items
- Opened tea products (any variety)
- Items marked as "Final Sale"
- Gift cards and subscription payments
Refund Timeline
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. eSewa and Khalti refunds may take an additional 1–2 business days to appear in your wallet.
How to Initiate a Return
- 1
Contact Us
Email hello@himmattea.com with your order number, the item(s) you wish to return, and the reason for return.
- 2
Receive Instructions
We will reply within 1 business day with return approval and instructions. Do not send items before receiving approval.
- 3
Ship the Item
Pack the item securely in its original packaging. Return shipping costs are the customer's responsibility unless the item was damaged or incorrectly sent.
- 4
Refund Issued
Once we receive and verify the return, your refund will be processed within 5–7 business days.
Received a damaged or incorrect item?
If your order arrives damaged or we sent the wrong item, we sincerely apologise. Please email us at hello@himmattea.com within 48 hours of delivery with a photo of the damage or incorrect item. We will arrange a replacement or full refund at no cost to you.