Legal
Privacy Policy
Last updated: July 2026
Godgifted ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website or make a purchase, how we use it, and what rights you have. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us when you create an account, place an order, or contact us. This includes:
Identity & Contact Information
Your full name, email address, phone number, and billing/shipping address — collected when you create an account or complete a purchase.
Payment Information
Credit or debit card details, eSewa/Khalti wallet identifiers, and transaction references. We do not store full payment card numbers on our servers. Payment processing is handled by certified third-party processors.
Order Information
Details of the products you purchase, order value, delivery address, and order history.
Communications
Any messages you send us via email, contact forms, or customer support channels.
Usage Data
IP address, browser type, pages visited, time on site, referral URLs, and device information — collected automatically when you browse our website.
2. How We Use Your Data
We use the information we collect for the following purposes:
To process and fulfil your orders, including sending order confirmations, shipping updates, and delivery notifications.
To manage your customer account and maintain your order history.
To communicate with you in response to enquiries, returns, or support requests.
To send you marketing emails about new products, promotions, and brewing guides — only if you have opted in. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by emailing support@godgifted.com.
To improve our website, product offerings, and customer experience through analysis of aggregate usage data.
To comply with our legal obligations under Nepalese law.
Marketing opt-out: We will never sell your email address or personal data to third parties for marketing purposes. If you have opted into our newsletter, you can opt out at any time via the unsubscribe link in any marketing email.
4. Third-Party Services
We work with a limited number of trusted third-party services to operate our business. Each receives only the data necessary for the function they perform:
Payment processors (eSewa, Khalti, and credit card processors) — receive your payment details to process transactions. They are PCI-DSS compliant and subject to their own privacy policies.
Shipping and logistics partners — receive your name and delivery address to fulfil your order.
Email service providers — used to send transactional and marketing emails on our behalf.
Web hosting and cloud infrastructure providers — store website data and serve pages to your browser.
We do not sell, rent, or share your personal information with any third party for their own marketing purposes.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law:
- Order and transaction records are kept for 7 years in accordance with Nepalese tax and accounting regulations.
- Account information is retained while your account is active. If you close your account, we delete your personal data within 90 days, except where retention is required by law.
- Marketing opt-in records are retained until you unsubscribe.
6. Your Rights
You have the following rights regarding your personal data:
Right to Access
You may request a copy of the personal data we hold about you.
Right to Correction
You may ask us to correct any inaccurate or incomplete data.
Right to Deletion
You may request that we delete your personal data, subject to any legal retention requirements.
Right to Withdraw Consent
Where you have consented to processing (e.g. marketing emails), you may withdraw that consent at any time.
Right to Complain
You have the right to raise a concern with the relevant data protection authority in Nepal.
To exercise any of these rights, please contact us at support@godgifted.com. We will respond within 30 days.
7. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our team:
Email: support@godgifted.com
Address: Godgifted, Kathmandu, Nepal
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.